At On Shoes UK, we want you to have a smooth and satisfactory shopping experience. If you are not completely satisfied with your purchase, please review the return and refund guidelines below.

Returns

You may request a return if the item is unused, unworn and in its original condition with all original packaging and tags attached. Products that have been worn, damaged or altered may not qualify for a return.

Please contact us before sending any item back so our support team can provide the appropriate return instructions.

Return Requests

To request a return, contact us at:

Email: [email protected]

Please include your order details and a brief explanation of the reason for your return. Our team will review your request and provide further instructions.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed through the original payment method where applicable.

Refund processing times may vary depending on your payment provider or financial institution.

Exchanges

If you receive an incorrect, damaged or defective item, please contact us as soon as possible at [email protected] with your order details. We will review the issue and assist you with the appropriate solution.

Non-Returnable Items

Items that are worn, damaged after delivery, missing original tags or packaging, or otherwise not in their original condition may not be eligible for return or refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer support team:

Email: [email protected]

We are happy to assist you with your return, refund or order-related questions.